A few months ago, I woke up to an unexpected and terrible surprise—my electric gooseneck kettle had stopped working. I couldn’t make my preferred method of pour-over coffee. I searched through my receipts and found that my kettle was almost one year out of warranty. Instead of attempting to file a claim, I posted on the manufacturer’s forums for troubleshooting help.
To my surprise, after providing proof of my purchase, the manufacturer honored its warranty and provided a replacement kettle at no charge. My morning pour-over resumed, and all was well.
While I may have lucked out in this case, filing a warranty claim can, for the most part, be easy. However, it’s important to first understand the different types of warranties before you file a claim.
Types of Warranties
According to the Federal Trade Commision, the law recognizes two types of warranties: implied warranties and express warranties.